We want you to love your new look, and your satisfaction is our priority. If, for any reason, you are not satisfied with your purchase, we'll gladly accept exchanges or returns of unworn, unaltered, unlaundered items with tags attached within 90 days of your purchase's original ship date. See details below.

 

If you have any questions about completing an exchange or return, please feel free to contact Customer Service by phone at 1-888-861-LOOK (5665). Agents are available Monday – Friday, 7 am – midnight; Saturday, 8 am – 8 pm; and Sunday 10:30 am – 7 pm (Eastern time). You may also contact Customer Service anytime by email at customerservice@thelook.fashion.

 


EXCHANGES

Within 90 days of your purchase's original ship date, items may be exchanged. If you choose to use the convenient SmartPost® shipping label (included with your order) to ship an exchange back to us, $7.95 will be deducted from your exchange.

 


RETURNS

Within 90 days of your purchase's original ship date, items may be returned for a refund, excluding shipping and processing fees. If you choose to use the convenient SmartPost® shipping label (included with your order) to ship items back to us, $7.95 will be deducted from your refund.


Exchange & Return Procedure

 

1. Fill out the Merchandise Exchange/Return Form that was included with your order.

2. With the item(s) you are sending back, please include your completed Exchange/Return Form.

3. Affix the provided SmartPost® shipping label to the outside of your package and drop it off at your nearest U.S. post office.


If you choose not to use the provided SmartPost
® shipping label, you will need to pay for shipping up front. For added security, we recommend that you insure your package and get a tracking number. Write one of the following addresses on the outside of your package and drop it off with your preferred shipper.

For exchanges/returns shipped via U.S. Postal Service:

THE LOOK

Exchanges/Returns Dept.

P.O. Box 111

Avon, MA 02322

 

For exchanges/returns shipped via UPS, FedEx, or another carrier:

THE LOOK

Exchanges/Returns Dept.

400 Manley Street

West Bridgewater, MA 02379

 


Restrictions

• All exchanges and returns will be inspected. Items that have been worn, altered, or laundered will be discarded with no refund or exchange applied.

• All original packaging, including all attached tags, must accompany your exchange or return.

 


Please Note

Exchanges and returns are normally processed within 3 business days of receipt. Check refunds may take up to 10 business days to process. Refunds will be credited back to the original form of payment.

 

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THE LOOK  •  P.O. BOX 111  •  AVON, MA 02322
PHONE: 888-861-LOOK (5665)  •  EMAIL: CUSTOMERSERVICE@THELOOK.FASHION