Simply email our Customer Service Department at If you have any questions about your order, please be sure to include your first and last name, customer number, order number, and a telephone number where you can be reached. Remember, the more information you provide in your email, the faster we can help you.


Note: Due to the increasing threat of system contamination from computer viruses spread by attachments, we are unable to accept messages containing attachments. We appreciate your understanding in this matter.



Our representatives are ready to take your order Monday – Friday, 7 am – 12 am; Saturday, 8 am – 8 pm; and Sunday 10:30 am – 7 pm (Eastern time). Call us toll-free at 888-861-LOOK (5665). Please have the item name, item number, color, size, and quantity ready. If you have a customer number or catalog code, it's also helpful to have that on hand.



Simply sign in to It's quick, easy, and safe—our website is secure, and no one else will be able to access your confidential information. After you place your online order, we will send you an order-confirmation email so that you know we have received your order.



If you would like to submit your order by mail, simply complete the order form in the print catalog and send a personal check, money order, or credit card information to: THE LOOK, P.O. Box 111, Avon, MA 02322. Be sure to include your first and last name, address, city, state, zip, daytime and evening phone numbers, item name, item number, color, size, and quantity.


Note: Never send cash through the mail. We do not accept C.O.D. orders.


THE LOOK  •  P.O. BOX 111  •  AVON, MA 02322